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Job Posting Details
Description: Manager, TeleCare
Competition #: CO.18.027
Posting Date: Jul-13-2018
Status: Active
Type: External

Manager, TeleCare
Edmonton, AB

CLOSING DATE Until a suitable candidate is selected.
HOURS OF WORK 0800-1600 Monday-Friday    
EMPLOYMENT TYPE Permanent Full Time, 1 FTE
LOCATION TeleCare, Good Samaritan Head Office   
8861 75 Street, Edmonton, AB 
WAGES Commensurate with education and experience. 

Good Samaritan TeleCare® provides monitoring, support and response services to individuals of all ages and situations, from lone-workers to seniors at home throughout Alberta, British Columbia, and Winnipeg.
Good Samaritan TeleCare® is looking for a self starter to tap into the potential of the business and help it grow. We are looking for an individual to help foster growth and ensure that our clients are receiving the best service possible. 

Reporting to the Senior Manager, Materiel Management Services and based in Edmonton, the Manager, TeleCare is in charge of defining and managing program priorities in order to achieve program and organizational goals, directing and making decisions regarding program growth, approving purchases according to the GSS signing matrix, and initiating new contracts for services and/or products.

  • Develops and implements the strategic direction of the TeleCare program which includes the  marketing plan, overall budget preparation and management of the operations;
  • Sources, negotiates and maintains contracts for all TeleCare technical equipment suppliers and service providers as well as manages the preventative maintenance, depreciation and termination of major and minor equipment;
  • Cultivates extensive external relationships for the purposes of growing the TeleCare program and increasing GSS/GSC’s profile in the health care community
  • Builds TeleCare program awareness among internal GSS/GSC staff
  • Investigating and resolving client care concerns;
  • Maintains and develops the technical knowledge required to support and expand the opportunities of  the TeleCare program;
  • Responsible for effective and efficient allocation of staff resources for the TeleCare program, as per the governing collective agreement, including recruitment, performance reviews, coaching, training and development as well as disciplinary processes to ensure consistent quality client care;
  • Responsible for the development and implementation of TeleCare policies, procedures, internal controls and best practices while reducing  and managing risks and acting as a “Change Agent” to foster and promote these improvements throughout TeleCare;
  • Responsible for the recruitment and training of TeleCare Volunteers.

A post-secondary degree in Business Administration/Management and/or Marketing and a minimum of five years of progressive management experience. Consideration will be given to equivalencies in education and relevant work experience. You will bring outstanding interpersonal and leadership skills, and have an ability to effectively deal with conflict in a diplomatic and professional manner. A high level of proficiency in Microsoft applications, specifically, Word, Excel, PowerPoint and Outlook is required.  

All new employees are required to submit:
- a current and clear Criminal Record Check and Vulnerable Sector Check that has been obtained no more than 90 calendar days prior to the hire date;

Please visit http://hrnet.gss.org to view all current employment opportunities.
We thank all applicants, however only candidates under consideration will be contacted for an interview.

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